Ilona's career at Vodacom started at the IS Desk (ISD) in November 2005. One of her most memorable achievements that she spoke proudly of was the creation of the forerunner to the Detail Data Usage (DDU), at the time when bill shock presented issues for our customers. Ilona was responsible for gathering the technical detail and sensitively preparing it for customers.
detail resulted in her being key to the development of 2 bot solutions, showcased in Hackathon 2019 and 2020, respectively. Both of these bots now serve to fix customer issues with VoLTE and month-end migrations on CCS, preventing revenue loss and increasing customer NPS.
Her achievements underscore her willingness to learn and try, her commitment to resolve technical issues and ultimately to make the customer experience as seamless as possible. She will be remembered for her friendly nature, her willingness to share and collaborate, her excitement around innovation and her passion for getting things done. Ilona will be sorely missed by her sister, brother and her Vodacom family.
Ilona’s funeral and virtual memorial are still being finalized, please feel free to share some of your thoughts, prayers, special moments and memories on her LifeWeb memorial wall. These will be shared with her family.
Our heartfelt condolences and prayers go out to Ilona's friends and family. May her soul rest in peace. She will be sorely missed by all.